Contact

Get In Touch

Reach our sales and engineering team for product inquiries, custom OEM/ODM projects, pricing, and technical support. We respond within 24 hours.

Contact Information

LOCATION
Shenzhen, Guangdong, China
Response Commitment
  • • General inquiries: within 24 hours
  • • Quote requests: within 48 hours
  • • Sample availability: 3~7 days
  • • Production lead time: fastest in industry

CERTIFICATIONS

ISO 9001ISO 14001CEFCCCB

Send Us a Message

Fill in your requirements and we'll get back to you with pricing and technical specs.

After-Sales

DOA / RMA Process

We stand behind every product with a transparent, customer-first warranty process

1

Submit Complaint

Contact our sales team via email. Describe the issue with order number and photos if possible.

2

Assessment

DOA (≤30 days from delivery): exchange. RMA (>30 days): repair service initiated.

3

Return Authorization

Obtain RMA number before shipping. Mark box with authorization number — unauthorized returns will be rejected.

4

Resolution & QC Review

Repair or exchange completed. Monthly quality review with root cause analysis and prevention measures.

DOA
Within 30 Days
Exchange guaranteed. Completed within 5 working days.
Round-trip shipping covered by Aplus.
RMA
After 30 Days
Repair within 15~20 working days.
Return shipping after repair covered by Aplus.
PAID
Out of Warranty
Paid repair service available.
All shipping fees paid by customer.